WE COMETO YOU.

1. Quotations & Estimates

All quotations provided by Cadlines Limited are estimates only and are based on information supplied by the customer prior to inspection. Final charges may differ if additional faults are discovered during the repair process. We will always notify you of any additional costs before proceeding with extra work. No additional work will be carried out without your explicit authorisation.

2. Booking & Confirmation

Appointments are confirmed subject to availability. We reserve the right to reschedule or cancel appointments due to adverse weather conditions, mechanical emergencies, or other circumstances beyond our control. We will provide as much notice as possible in such situations.

• A booking confirmation will be sent via phone, SMS or email.
• Please ensure the vehicle is accessible and the keys are available at the agreed time.
• If access to the vehicle is not possible at the agreed time, a call-out fee may apply.

3. Customer Responsibilities

The customer is responsible for:

• Providing accurate and complete information about the vehicle and its condition.
• Ensuring the vehicle is parked safely and legally at the agreed location.
• Disclosing any known pre-existing faults or damage prior to work commencing.
• Ensuring that a person aged 18 or over is present or contactable during the repair.

4. Payment Terms

Payment is due in full upon completion of the work unless otherwise agreed in writing. We accept bank transfer, cash and card payments. In the event of non-payment, Cadlines Limited reserves the right to pursue recovery through appropriate legal channels. We do not retain possession of vehicles for non-payment of mobile work.

5. Parts & Materials

We use quality OEM or equivalent aftermarket parts sourced from reputable suppliers. If you wish to supply your own parts, we are happy to fit them, however Cadlines Limited cannot be held responsible for the quality, suitability or warranty of customer-supplied parts. Labour warranties do not apply to customer-supplied parts.

6. Warranty on Work

All labour carried out by Cadlines Limited is warranted for a period of 3 months or 3,000 miles (whichever comes first) from the date of completion, subject to the following conditions:

• The vehicle has been used normally and not subjected to misuse, racing, or modifications.
• The defect is directly attributable to our workmanship.
• Parts supplied by us carry the manufacturer's warranty where applicable.

Warranty claims must be reported to us promptly. We reserve the right to inspect the vehicle before authorising any warranty repair.

7. Liability

Cadlines Limited carries public liability insurance. Our liability to you shall not exceed the total cost of the work carried out. We are not liable for:

• Pre-existing faults not disclosed or discovered prior to work commencing.
• Consequential losses, loss of earnings, or inconvenience caused by vehicle downtime.
• Damage caused by failure of non-repaired components or wear and tear.
• Deterioration of the vehicle arising from the customer's failure to act on our recommendations.

8. Cancellation by the Customer

You may cancel a booked appointment at any time. We ask for a minimum of 24 hours' notice where possible. Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to £30 to cover preparation and travel costs. No fee will be charged where cancellation is due to an emergency.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

Cadlines Limited reserves the right to update these terms at any time. Current terms are always available upon request and will be provided before any work commences.